Categories
Blog Articles Podcast

[February 21st, 2020] by Dr. Ginger Bratzel

Episode #5:  [2nd Chances with Patients to Increase Case Acceptance]

 

It is important to build relationships with your patients. If you invest time and effort in the patients you already have, this will help build loyalty and create lifelong patients.

Patients aren’t disposable razors. You don’t just use them, throw them out and get new ones.

But sometimes, you don’t get it right on the first visit and a patient doesn’t accept treatment.

If you’re lucky enough and the patient gives you a second chance, this is your chance to do something better than last time.

Case acceptance is like a journey. And it starts well before you present a treatment plan to a patient. 

When a patient says no, there is usually some kind of barrier preventing them from accepting treatment. It is your job to figure out what that barrier is and break it down into manageable pieces.

You might not be able to get a patient to accept a full treatment plan at this moment.

So maybe you need to break it down into smaller pieces to fit their schedule, budget, etc. Maybe you need to be upfront and ask them “What’s holding you back?” so you can help them find a solution that they haven’t thought of or don’t have access to.

Chances are, there is something that you can do to help ease their mind and make them feel relaxed. You don’t want a patient to feel like they need to be on guard in your office.

Remember, nothing lasts forever. New patients are important too, but you need a healthy cycle of patients that continue to come back.

Listen to the full podcast to hear how we break down barriers and second chances.

 

Links Mentioned In This Episode:

https://www.messagefromginger.com/live

Subscribe and Review

Are you subscribed to my podcast?  If you’re not, I want to encourage you to do that today.  I don’t want you to miss an episode.  I’ll continue to crank out some great info each week about running your business, marketing and mindset and I don’t want you to miss an episode.  Click here to subscribe.

If you’re feeling extra loving, I would really grateful if you left me a review over on iTunes, too.  Those reviews help others just like you find my podcast and they are great for me to real as well.  It is very helpful so that I can customize my content to give you powerful stuff each week.  Just click here to review. Thank you!