Turning A Negative Experience Into A Positive One

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Dr. Ginger Bratzel talks about the importance of turning a negative patient experience into a positive experience

As you already know, I pull these weekly topics from many different avenues and life adventures.  They aren’t always pulled from dentistry specifically. So this week’s topic came up from this summer’s family vacation.

If you have a family you know figuring out the perfect vacation to fit everyone’s wants and needs isn’t an easy feat in its self.  We did a lot of research trying to fit the perfect location.  My husband was unable to come with us this year, so finding a place that would keep my kids happy and entertained, while also having some relaxing mom time was a challenge.  After a lot of research we found a resort that on paper fit the bill.

 

Click on the video image below to watch.

But, what we found when we arrived was not what it appeared.  The trip was less than ideal for both my kids and myself.  And, while the staff was accommodating, there were issues that was outside of their control.

Once we got home, like most places, we received a post visit survey about our experience, which I filled out respectfully and honestly.  Not even expecting anything to come of it, I at least wanted to share my experience at their facility.  The following Monday morning I received a phone call from the private cell phone of the General Manager of the resort.  During this phone call he was very candid with me about the issues, he didn’t try to hide them or downplay the situation and he resolved the issue.

I felt this topic was important to share with you because this same issue can arise in a dental practice.  But by checking your ego at the door, listening to your patients and truly addressing their concerns, everyone will be happier in the end.

Go watch my video now to hear more about how you can change your business by leaving your ego at the door.

In this video, you’ll learn about:
  • The difference in hearing a complaint and listening to a complaint
  • How to turn a negative patient experience into a positive one
  • That leaving your ego at the door is best
Please take a few minutes and watch the video above– do it for you and for your practice.

Are you a dentist who wants to get all the patients you need, maybe we should talk?
I invite you to contact me right now at Results@GingerBratzel.com to schedule a complimentary ‘get acquainted meeting’ over the phone with me to see what opportunities are available right now in your practice to make patient attraction and practice growth a priority.
If you want more patients, you need to send me that email!

I wish you nothing but success,
Ginger


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Ginger Bratzel, DDS, The Dental Patient Attraction Expert, is the founder of the New Patient Attraction Automation System®, the proven program the shows you through a precise, step-by-step process, how to get all the patients you need…your IDEAL patients. Get your FREE Audio CD by mail and receive a weekly access to marketing tips and mindset articles to grow your practice and increase your income, visit www.GingerBratzel.com.