referrals Archives - Dr. Ginger Bratzel

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When New Prospects Say “NO” To The Next Step

by Dr. Ginger Bratzel [When New Prospects Say "NO" To The Next Step] Are you hearing “NO” and you feel like it’s because: “They can't afford it.” “It's money.” “They're insurance-driven.” “They're looking for the cheapest option.” What do you say when a new client says 'NO' to your recommendations? This one is all about overcoming objections and it’s common. We feel like when somebody says something that doesn't go that way, we need a comeback. A response. A plan. If someone gives a negative response, what would I'd say? Watch the full video to help you to hear “YES” more often and help more new clients. Would You Like to Dive Deeper Into Getting All The Clients You Need for Your Business with an Exploratory Call with Me?…

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When New Clients Don’t Solve The Problem

Blog Articles-Weekly Training

by Dr. Ginger Bratzel [When New Clients Doesn’t Solve The Problem] This question came to me from the ole email bag: “Hey, Ginger, I think I need more clients. What should I do? And how do I get them?” Well, that seems like a simple question. But that's a complex answer. But the truth is, it does depend. While it feels like a knee jerk solution to think you need more clients. In some cases, that's true. You do need a certain amount of people coming in to feed your business, because you have an attrition rate with people move away, losing customers, or they just kind of age out or finish out with your services, and they don't need you anymore. Therefore, you need a certain flow to…

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Lessons in Customer Service From Walmart for Your Dental Practice

Walmart? A Pioneer in Customer Service? What?! When you think about Walmart, you don’t always think great customer service. You think low prices. Amazon is a huge competitor for Walmart. Trying to keep up a mail order system, Walmart has had to start thinking outside the box. Finding new ways to appeal to their customers and re-develop their systems. Out with old and in with the new. Walmart reset their model, started focusing on customer service and hiring new employees in key areas of their stores. Have you heard of or tried the Walmart grocery pickup service? It’s phenomenal. Makes life easier. Order your groceries online, choose a convenient appointment time for pick up and have your groceries loaded into your car without setting foot in the store. Michael is…

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Poor Internal Team Referrals

Blog Articles-Weekly Training, Side-Bar Video, Video Resources

Are you not getting the number of referrals you wish to see? Team Members Don't Get Many Referrals Maybe you are going through your systems but things are connecting so that you see the results you are looking for? Let’s talk about that and who’s responsible for it. In your own practice, do you have some team members that their whole family comes to your office and all their friends on a regular basis? Aunt Betty, Uncle John and Uncle Fred, don’t forget the cousins- Susie, Christina, Joe, and of course, Grandma Pat who always brings cookies when she comes in… And then there are other team members. The one’s you don’t see any of their friends or family members. You know they are married but you have only seen the…

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The Opposite of Loving Your Practice

Blog Articles-Weekly Training, Side-Bar Video, Video Resources

The Opposite of Loving Your Practice is NOT Hate...It's Indifference We all have the patients who love us, pay their bills on time, always smiling when they come in. They will bake us cookies at Christmas and tell everyone at work that they need to come to our office. Often times, we think that the opposite of the lovers are the haters. The people who are always complaining and constantly tell us what we are doing wrong. But that’s not true. Having haters isn’t always a bad thing. Haters give us feedback and opportunities to improve. The true opposite of the lovers are those that are ‘indifferent.’ They don’t love or hate us. They just take up space. They don’t move forward with their treatment but they just show…