Business Lesson From Disney:  Etch A Sketch

Business Lesson From Disney: Etch A Sketch

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Diverting your patient's negative experience, turning it into a good one. I have been sending you lots of great business insight from Disney after my most recent visit to the park and I’m not done yet. With Disney starting from the ground up from nothing to today being one of the biggest entertainment franchises in the world, they are a great business to take examples from to help you get and keep more patients in your dental practice. I’m back in the studio this week and wanted to share another great point – their exceptional customer service and the ability to refocus the negative. While the Disneyland was completely amazing, it was also very hot, crowded, and involved a lot of waiting around. One of the crowd favorites (as well…
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