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Getting High Performing Employees

Getting High Performing Employees

Blog Articles-Weekly Training, Side-Bar Video, Video Resources
The 3 steps to getting a high quality, high performing dental team. I don’t think I can count how many times I have received this question in some form or another from fellow dentists so I definitely thought this is something I should share with you: “Ginger can you just talk to one of my employees and get them to do what they need to do?” I have many thoughts about that, especially after many years in private practice myself.  Although, while it isn’t my job to talk to your employees, it is definitely something that needs to be addressed.  So I have 3 strategies to get your team members on board to perform better. The first (and very important) step is looking to see if they are truly the…
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Lessons in Customer Service From Walmart for Your Dental Practice

Lessons in Customer Service From Walmart for Your Dental Practice

Blog Articles-Weekly Training, Side-Bar Video, Video Resources
Walmart? A Pioneer in Customer Service?  What?! When you think about Walmart, you don’t always think great customer service. You think low prices. Amazon is a huge competitor for Walmart. Trying to keep up a mail order system, Walmart has had to start thinking outside the box. Finding new ways to appeal to their customers and re-develop their systems. Out with old and in with the new. Walmart reset their model, started focusing on customer service and hiring new employees in key areas of their stores. Have you heard of or tried the Walmart grocery pickup service? It’s phenomenal. Makes life easier. Order your groceries online, choose a convenient appointment time for pick up and have your groceries loaded into your car without setting foot in the store. Michael is…
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Poor Internal Team Referrals

Poor Internal Team Referrals

Blog Articles-Weekly Training, Side-Bar Video, Video Resources
Are you not getting the number of referrals you wish to see? Team Members Don't Get Many Referrals Maybe you are going through your systems but things are connecting so that you see the results you are looking for? Let’s talk about that and who’s responsible for it. In your own practice, do you have some team members that their whole family comes to your office and all their friends on a regular basis? Aunt Betty, Uncle John and Uncle Fred, don’t forget the cousins- Susie, Christina, Joe, and of course, Grandma Pat who always brings cookies when she comes in… And then there are other team members. The one’s you don’t see any of their friends or family members.  You know they are married but you have only seen the…
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Upleveling your Dental Team To Grow Your Practice

Upleveling your Dental Team To Grow Your Practice

Blog Articles-Weekly Training, Side-Bar Video, Video Resources
What is the best type of person to hire and who should be working in your office? Learn how to evaluate your current team members and how you practice works together.   In previous trainings, I’ve talked about hiring multipliers and not just staff or employees. When you look at your current team, I want you to think that every day is an opportunity for every member to rise up and improve by upleveling, the top level that you can. What do I mean by the uplevel or upleveling? Business is always evolving, advancing, moving forward. Change is imminent and if you aren’t growing, you are dying. You might have some employees however, that are stagnant. They have plateaued in their development.   They do the bare minimum and don’t move…
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