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Getting High Performing Employees

The 3 steps to getting a high quality, high performing dental team. I don’t think I can count how many times I have received this question in some form or another from fellow dentists so I definitely thought this is something I should share with you: “Ginger can you just talk to one of my […]

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Lessons in Customer Service From Walmart for Your Dental Practice

Walmart? A Pioneer in Customer Service?  What?! When you think about Walmart, you don’t always think great customer service. You think low prices. Amazon is a huge competitor for Walmart. Trying to keep up a mail order system, Walmart has had to start thinking outside the box. Finding new ways to appeal to their customers […]

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Poor Internal Team Referrals

Are you not getting the number of referrals you wish to see? Team Members Don’t Get Many Referrals Maybe you are going through your systems but things are connecting so that you see the results you are looking for? Let’s talk about that and who’s responsible for it. In your own practice, do you have […]

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Upleveling your Dental Team To Grow Your Practice

What is the best type of person to hire and who should be working in your office? Learn how to evaluate your current team members and how you practice works together.   In previous trainings, I’ve talked about hiring multipliers and not just staff or employees. When you look at your current team, I want […]