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Sharks and Selfie Sticks

Sharks and Selfie Sticks

Blog Articles-Weekly Training, Side-Bar Video, Video Resources
The True Dangers   Pigs, selfie sticks & sharks, oh my! Sharks are known as man-eaters. They get all the attention in the news and in the movies. Heck, they even have a whole week of terror focused on them. However, did you know more people die from pig attacks or using selfie sticks? Seriously, can you imagine The Discovery Channel giving a whole week of coverage to the dangers of the pig? What about a 5-hour documentary on “Terrors of the Selfie Stick?” Doesn’t have the same feel does it? Yes, sharks are big and scary looking…but in reality, they are not a real threat to most people. The attention they receive is misdirected. In your dental practice, what are your “sharks”?  These are the things that seem like…
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Filling Empty Hygiene Time

Filling Empty Hygiene Time

Blog Articles-Weekly Training, Side-Bar Video, Video Resources
Does your hygiene schedule look like Swiss Cheese?   Here are 3 easy steps you can use to evaluate this. What do I mean by Swiss cheese? A holey schedule – lots of cancellations, no-shows, broken appointments. While even a healthy hygiene department will have periodic openings, this becomes a problem when it is a consistent pattern. When I was observing the office of one of our clients recently, there was one specific hygienist that had no-show after no-show all morning. There are 6 hygienists in this office, however only one had several missing appointments. Everyone else was fully booked and almost all the patient showed. When I spoke with the doctor, he said that this happens quite often to this one particular hygienist. The first knee-jerk reaction would be…
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Lessons in Customer Service From Walmart for Your Dental Practice

Lessons in Customer Service From Walmart for Your Dental Practice

Blog Articles-Weekly Training, Side-Bar Video, Video Resources
Walmart? A Pioneer in Customer Service?  What?! When you think about Walmart, you don’t always think great customer service. You think low prices. Amazon is a huge competitor for Walmart. Trying to keep up a mail order system, Walmart has had to start thinking outside the box. Finding new ways to appeal to their customers and re-develop their systems. Out with old and in with the new. Walmart reset their model, started focusing on customer service and hiring new employees in key areas of their stores. Have you heard of or tried the Walmart grocery pickup service? It’s phenomenal. Makes life easier. Order your groceries online, choose a convenient appointment time for pick up and have your groceries loaded into your car without setting foot in the store. Michael is…
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Poor Internal Team Referrals

Poor Internal Team Referrals

Blog Articles-Weekly Training, Side-Bar Video, Video Resources
Are you not getting the number of referrals you wish to see? Team Members Don't Get Many Referrals Maybe you are going through your systems but things are connecting so that you see the results you are looking for? Let’s talk about that and who’s responsible for it. In your own practice, do you have some team members that their whole family comes to your office and all their friends on a regular basis? Aunt Betty, Uncle John and Uncle Fred, don’t forget the cousins- Susie, Christina, Joe, and of course, Grandma Pat who always brings cookies when she comes in… And then there are other team members. The one’s you don’t see any of their friends or family members.  You know they are married but you have only seen the…
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Upleveling your Dental Team To Grow Your Practice

Upleveling your Dental Team To Grow Your Practice

Blog Articles-Weekly Training, Side-Bar Video, Video Resources
What is the best type of person to hire and who should be working in your office? Learn how to evaluate your current team members and how you practice works together.   In previous trainings, I’ve talked about hiring multipliers and not just staff or employees. When you look at your current team, I want you to think that every day is an opportunity for every member to rise up and improve by upleveling, the top level that you can. What do I mean by the uplevel or upleveling? Business is always evolving, advancing, moving forward. Change is imminent and if you aren’t growing, you are dying. You might have some employees however, that are stagnant. They have plateaued in their development.   They do the bare minimum and don’t move…
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