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Business Lessons From Disney: That’s Not My Job

Business Lessons From Disney: That’s Not My Job

Blog Articles-Weekly Training, Side-Bar Video, Video Resources
How everyone in your practice, from top to bottom, can improve your patient's experience. When you are searching for inspiration to grow your dental practice, the obvious choice is to look at big companies who are blazing the trails to take notes from. I do this myself in growing my own business. And one of the best companies I have found to emulate is Disney. I am a big fan of the company for a lot of reasons, one of which is they are a very successful company who strives to always ‘wow’ their customers and do it with a smile. Disney is known for their ability to hire stellar employees with the ‘customer is always right mentality’ while doing it with a smile. Customer service is imprinted into every…
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Systems Build Predictable Success

Blog Articles-Weekly Training, Side-Bar Video, Video Resources
Dr. Ginger Bratzel shares insight of how to avoid ups and downs of practice growth as related to team members and turn over to create a solid foundation of practice success... regardless who is doing what within the office. Systems Build Predictable Success Success is based on system and not on team members. Don’t get me wrong, I love team member and NO ONE can be successful without their support. I’ve  discussed this before in a previous video, team members are very important for the success of your office.  But by relying on team alone for success, you are setting yourself and them up for failure. Both of you need a systems to get reliable results from your efforts. Just like when you are in the dental school, you had a schedule,…
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Increasing Results with Dental Team Incentives

Blog Articles-Weekly Training, Video Resources
How to Increase Results with Dental Incentives One of the previous topics we had before as a dental marketing strategy was the Dental Team Success for More New Patients and we mentioned there something about incentivizing your team members. In this article, we will discuss further how to incentivize your staff in a very fun way. Well you may be saying you are already paying them well and you had given them a wonderful job. Yes, it’s a wonderful job, but dental team incentives are not just about money but it is sometimes about the game. We all like games. We have them on our phone, we play sports and we play with our kids. It is a little bit about competition.  And we can grow our practice through incentivizing and refreshing…
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