One easy way you can really set yourself apart and all it takes is a smile and a handshake.
I have one simple way you can make dramatic differences in your business (and your life) that costs nothing but a smile. If you employ this one little technique you will really differentiate yourself and your business to the next level.
It’s something your mom probably pounded into your head as a child but as adults in the trenches of day-to-day life, it has slipped away from us.
I’m talk about being nice and upping your social game.
Now, I know you are a nice person. I don’t need to remind you of that. But I’m talking about body languaging and social patterns that increase connection and conversions.
This is one asset that will really transition you from where you are to where you want to be.
When you are in the business of customer service of any kind, social skills and certain actions are imperative to the success of your business. You can’t have one without the other.
I know you are obviously engaging in some conversation with your patients and clients, how would you get anything done? I’m talking about taking the next step. Stop talking to them from behind a counter at the front desk. Stop talking to them when they are laid back in your chair and you’re behind them talking through your mask. You need real face to face, eye to eye conversation.
If you’re a mechanic, for example, and you’re giving your customer the rundown of their car, make that extra effort. Walk around from behind the counter, shake their hand, be personable and talk to them. Make eye contact. Remove those subliminal barriers between you and them.
These small efforts will stand out more than you know, especially in today’s norms. Teenagers today hardly know how to have a face to face conversation because all their interaction is through social media and texting. So it’s more important now than ever to take that extra step. You will really set yourself apart with your patients and customers because this minor detail is probably getting overlooked by your competitors.
We dive deeper into this on the video so make sure you check it out.
In this video, you’ll learn about:
- The social game
- Being personable can take your business to the next level
- The importance of eye to eye conversation