Terminating Negative Dental Patients

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Dr. Ginger Bratzel discusses how to be an advancing person in your dental practice. In dentistry, most of the time we have good (or even great) patients.  People who appreciate what we do, and let us perform our job…giving them the best dental care we can.  But sometimes, that positive doctor-patient relationship doesn’t exist with certain people.  We struggle to make it work and regardless of our efforts, things don’t improve.   At some point, the best option for all is to release that patient from the practice and terminate the relationship.  In this video, we cover: The negative vacuum created in the practice from negative patients Pros and cons of releasing a patient How to terminate a patient The team’s role in the patient relationship What untapped potential you will…
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