Dr. Ginger Bratzel talks about the New Patient Experience and how to get staff involved with team meetings and staff training.
Many offices spend a large portion of their budget on getting new patients with marketing but they neglect what happens to the new patients once they come into the office.
Have you ever thought about what to do when a new patient comes in? What is your new patient process? Does it happen exactly the same each and every time to insure consistency and not hit or miss experiences?
How much did you spend on marketing to bring in these new patients? So why not find a way to get that investment back as well as getting the best for the patient?
There are so many great ways to welcome new patients into your office and make them feel special. If you can make them feel like they belong at your office, chances are they will feel comfortable staying at your office and hopefully you might have just earned yourself another lifelong customer.
Think about all the things you can do to make this happen. Involve your staff, make sure the patients know what they are in for, and get their paperwork ahead of time. Getting new patients to feel comfortable will better ensure that they will refer you to their friends and family.
In this video, you’ll learn about:
- Value of a new patient
- Pre-framing patients
- Team meetings and staff training
Watch the video for the full details on how a New Patient Experience can help you build your practice, grow your practice and attract new patients.
Are you a dentist who wants to get all the patients you need, maybe we should talk?
I invite you to contact me right now at Results@GingerBratzel.com to schedule a complimentary ‘get acquainted meeting’ over the phone with me to see what opportunities are available right now in your practice to make patient attraction and practice growth a priority.
If you want more patients, you need to send me that email!
I wish you nothing but success,
Ginger
Ginger Bratzel, DDS, The Dental Patient Attraction Expert, is the founder of the New Patient Attraction Automation System®, the proven program the shows you through a precise, step-by-step process, how to get all the patients you need…your IDEAL patients. Get your FREE Audio CD by mail and receive a weekly access to marketing tips and mindset articles to grow your practice and increase your income, at the bottom of this page.