Paying Attention To Customer Service Details

Paying Attention To Customer Service Details

Blog Articles-Weekly Training, Clinic Marketing, Side-Bar Video, Video Resources
No matter how large your practice grows, always treat each patient as if they are your only patient. I’m live from the Bahamas while on vacation with my family on a Disney cruise for this week’s tip.  Since I’m always looking for tips and strategies to share with you to grow your practice and get more patients, I decided to set up my camera right there on the beach and shoot you a quick video. I’m sure you know by now I am an avid Disney fan, not only because of the products and services they offer, but for their desire to provide exceptional customer service.  The boat was docked at Disney’s private island Castaway Cay, which serves as a private beach exclusive for Disney cruises. When you watch the…
Read More
Thinking Like A Kid

Thinking Like A Kid

Blog Articles-Weekly Training, Clinic Marketing, Video Resources
Re-learning some of the childlike ways of thinking that years of formal education has taken away that can actually help your practice. As a dentist you have endured many years of formal education, practice, and honing your expertise to develop your skills.  We trained a long time to earn the ‘dentist title’, and learned more than you ever thought you could in dental school.  But one thing formal education does is ‘beat’ your natural innate ‘success drivers’ out of you.  So I want to share some insight on how thinking more like a kid again can actually grow your practice. In higher education you are told every day to grow up.  It is a continual progress to leave our child-like state behind and adopt more adult ways of thinking and…
Read More
Getting Reviews The Right Way

Getting Reviews The Right Way

Blog Articles-Weekly Training, Clinic Marketing, Video Resources
The two things you should be focusing on when it comes to getting reviews:  consistency and frequency. I’m willing to bet if you’ve been a subscriber of mine for any period of time, or you’ve been in practice for some time, and you’re invested in growth that you probably already know the power that getting reviews for your business can have in your practice. But often times, even in practices that understand and appreciate the power of reviews, there may still be some aspects of it you have overlooked. Now I know collecting reviews isn’t the most fun thing to do, and all too often it is one of those tasks that easily falls to the way side until someone realizes you haven’t been keeping up.  So you are forced…
Read More
Your Non-Negotiable Ways To Start Your Morning

Your Non-Negotiable Ways To Start Your Morning

Blog Articles-Weekly Training, Clinic Marketing, Video Resources
Insider insight on 3 non-negotiable steps to do each morning that will grow your practice. Successful business owners and entrepreneurs have a lot of commonalities.  One of the biggest one is having a set routine each day.  A routine takes away the need for extra energy for everyday decision-making and creates habits for productivity.  When you work for yourself, you are the livelihood of your practice.  Which is why I want to share a little insider insight into my personal (and business life) and give you 3 steps for success I do every day.  No matter what. These are consistent things I did daily when running my practice and in running my marketing business now. The first and foremost tip is daily exercise first thing in the morning.  Now, before…
Read More