Implementing a policy to ensure your practice’s issues are handled effectively and efficiently.
I am always telling you the importance of having team meetings and trainings but to help your practice run smoothly and efficiently. Meetings are very important in making your practice run like a well-oiled machine, making sure your schedule stays full, your dental marketing is steady, and keeping your team synced.
I can get resistance from dentists saying, ‘Ginger, I hate doing meetings because they often just turn into gripe-sessions.’ The team gets ugly with each other, everyone is complaining, and we never stay on track. But that doesn’t have to be the case. So I want to share a policy for you to put in place to take the burden off you, while creating a solution.
While your natural reaction is to shut it down and say, ‘Not today Mary, I don’t want to hear it’. But true issues should be addressed because they are slowing down your practice’s success. If there is a problem severe enough that a team member feels they need to bring to you it really needs to be addressed so you can move forward in a positive light.
But how can you do that without taking on the burden and the weight of the negativity?
Click on the video image below to watch.
I’m a fan of the open communication policy and allowing team members to bring up issues. But the stipulation for the team member is when they bring you a problem they must also bring you a solution. A policy, procedure, a fix, something.
Your team is your biggest, most expensive and best-leveraged asset. They are on the front lines dealing with things you don’t even know exist. So if they are having a problem, it does need to be corrected to ensure your practice is running at its highest capacity possible.
When you watch the video, I’ll give you the ‘how to’ to implementing the Solution with a Problem policy. That will not only empower your team but also cut out a lot of the caddy griping getting thrown at you each day.
In this video, you’ll learn about:
- Removing team burdens and negativity from your plate
- How to deal with problems effectively and efficiently
- If you have a problem, you must also have a solution